–Ron Siarnicki, executive director, National Fallen Firefighter’s Foundation A loss for all of us
When I asked him if the NFFF should take on this challenge, he said, “Why shouldn’t you try, it would be better for the families to have their firefighters at home with them then to come to Emmitsburg to be memorialized.”Īlan has been a friend over the years and we both shared in our passion of owning a Mack Fire Truck. Chief Brunacini presented engine and truck company operations for the day and had each of us in the class amazed at his candor, wit and knowledge.Īlan was the first person I spoke to when the National Fallen Firefighters Foundation considered getting involved in the prevention of firefighters’ line of duty deaths and injuries. I first met Chief Alan Brunacini as a student of the ISFSI's Company Officer Development I Class in Ashland, MA in 1985. Buckman, III, co-founder of the IAFC Volunteer and Combination Officers Section Why shouldn't you try it? As one advice-seeking young man told me, ‘Chief, I'm getting old as fast as I can!’ Their challenge is simply they haven't been in and around very many burning buildings.'" It is that, at the current stage of their career, they lack operational experience. 'The problem these young firefighters face is not that they lack basic intelligence (just the opposite).'Responders are the first and last resort for Mrs.'If you don’t think that the kinds of things that we do are deadly serious, then you need to wake up to that.'This is just an old geezer in a funny shirt lecturing a bunch of kids again.'.'Any firefighter can out-perform all of the safety aspects we have in a nanosecond.'.'If you want to make changes in the workers’ behavior, change the behavior of the boss.'."Over the years, I have collected a number of quotes from Chief Brunacini: I think that will be one of his many legacies in my opinion – he helped. Suffice it to say we have all lost a friend that if we would’ve asked, he would’ve helped in some way. "My hurt does not compare to that of his family. I can’t remember the first time I ran into him in which he remembered my name, but that was the highlight of one of our many encounters. Smith and go home to their families after a response or shift. He wanted firefighters to work hard, be safe, be nice to Mrs. "He had one overriding mission: to make the fire service a safer, more effective and efficient operation. –Linda Willing, adjunct instructor and curriculum advisor with the National Fire Academy, and owner, RealWorld Training and Consulting A safer, more effective and efficient operation "He frequently talked about how he envisioned change for the fire service at a time when change was the last thing the fire department wanted to think about. At one point, he had asked the question, “What can you change?” He then answered his own question by saying, 'Anything you are big enough to change.' "Alan Brunacini gave so much to the fire service – his insistence on formal incident command systems, his focus on customer service and his mandate to 'be nice,' his empowerment of those who worked with him. But it was something that he said during that first meeting that affected me the most. –Ted Aroesty, executive director, Brighton (N.Y.) Fire District What can you change? Rest in peace Chief, and thanks for helping us see how much better we could do the job!” “Chief Brunacini helped us to better understand that by doing the little things at incidents, our customers on their worst day could be put at ease, and appreciate us so much more.
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His book, Essentials of Fire Department Customer Service, is required reading for all of our officers as is provides the perfect understanding our how to deliver more than just a response to a fire call, by recognizing that everyone is a customer. For our organization, one of the earliest impacts was his customer service philosophy – helping Mrs. “Chief Brunacini was a pioneer in so many aspects of fire service leadership.
Helping us see how much better we could do the job
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